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Support Specialist
Our dedicated support specialists are here to assist you with any questions or issues you may have. Reach out to us anytime for personalized help and quick resolutions. Contact us for support.
Seller Standards
We uphold high standards to ensure a trustworthy and fair marketplace for all sellers and buyers. Please familiarize yourself with our guidelines to maintain a quality selling experience. Learn More about our Seller Standards.
faq
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Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier’s tracking page. You can use this information to monitor the status and estimated delivery date of your package. You can also log into your account on our website to view your order status anytime.
We accept all major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal. We also support other payment options such as Apple Pay and Google Pay for a quick and secure checkout experience.
Yes, you can return or exchange products within 30 days of delivery. Items must be unused and in original packaging. To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send the item back. Once we receive and inspect the product, we will process your refund or send the replacement.
Shipping times depend on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, and delivery takes between 3 to 7 business days for standard shipping. Expedited shipping options are available at checkout for faster delivery.
We offer free standard shipping on all orders within the USA. For international orders or expedited shipping options, additional fees may apply and will be clearly shown at checkout.
If your order arrives damaged or you received the wrong product, please contact our customer support team immediately. Provide your order number and photos of the damaged or incorrect item. We will resolve the issue promptly by sending a replacement or arranging a return and refund.
Our customer support team is available 24/7 to help you. You can reach us via email at support@jbscoophanger.com, by phone at (276) 708-7635, or through the live chat feature on our website. We strive to respond to all inquiries within 24 hours.